Established in the spring of 1993 and officially incorporated the following year, Falcon Software is headquartered in Victoria, British Columbia, and led by Gary and Kristen Eisenstein (pictured right), who serve as the current officers and principal shareholders, directing operations from the Victoria office.
Quick Facts
- Founded by Gary Eisenstein in 1993
- Privately-held agency, incorporated in the province of British Columbia
- Experts in project resourcing, digital experience consulting, project management, creative design, DevOps, full-stack development, testing and post-project support
- Specialists in CMS, DXP, CRM, AI search, digital commerce, and intranet portal deployment
- Thousands of skilled tech professionals deployed; countless web projects delivered—on time and on target
- Accredited member of the BBB since 2002, with an A+ rating
- Covered by a $5 million commercial general liability and errors and omissions insurance policy
Our teams include experienced managers, dedicated employees, and a broad network of specialized contract professionals who are meticulously aligned to meet the unique technical demands and strategic goals of each project. Whether providing on-demand resources, proactive resource management, or delivering turnkey project solutions, we ensure seamless execution and exceptional outcomes.
Leadership Group
Falcon Software offers a unique blend of strategic consulting, creative thinking, and enterprise-level IT services and support across all channels, led by a highly talented, dedicated, and passionate leadership group.
Gary Eisenstein, President
Gary is the founder of Falcon Software, and also serves as the Vendor & Client Relations Manager.
Heather MacFayden, Vice President
Heather has been with Falcon Software since 1994, and also serves as the PMO Manager.
Kristen Eisenstein, General Manager
Kristen has been with Falcon Software since 2018, and also serves as the Operations Manager.
Mirko Freund, Head of Technology
Mirko has been with Falcon Software since 2010, and also serves as the Principal Web Solutions Architect.
Andrew Black, Principal Frontend Engineer
Andrew has been with Falcon Software since 2011, and also serves as a Senior Full Stack Developer.
Peter Urquhart, Principal Backend Engineer
Peter has been with Falcon Software since 2014, and also serves as a Senior Full Stack Developer.
Project Management Office
Falcon Software’s Project Management Office is the backbone of our service excellence. Led by PMO Director Heather MacFayden who brings over 30 years of project delivery expertise, we’ve cultivated a customer-first, quality-driven methodology that ensures every engagement meets the highest standards of innovation, precision, and impact.
Our Project Management Office does more than manage timelines and assign resources—it actively drives project outcomes. From accessibility compliance and robust data security to seamless team coordination and proactive risk mitigation, we’re committed to delivering digital solutions that not only meet today’s demands—but consistently exceed expectations.
What Our Clients Have to Say
The product owner for the BC Property Assessment Review Panel has nominated the work Falcon did on the Online Evidence Submission project for a Premier’s Award. He specifically cited the great work of the Falcon team.
Ministry of Jobs, Economic Development and Innovation
There are many metrics as to what makes for a great website, but being able to say that our new website britishcolumbia.ca is technically solid on launch day is a very important one. After the initial soft-launch of the new website, our site audit score jumped up to 89%. The benchmark for the elite 10% globally is 92%. Bravo Falcon!
Trade & Invest British Columbia
Our Social Values
Falcon Software is a people-first company that champions diversity, equity, and professional growth while fostering a culture of inclusion and respect. The company is also committed to sustainability, integrating eco-friendly practices such as remote work, energy-efficient office spaces, and paperless operations. Beyond business, the company actively engages with local educational institutions, supports non-profits through the Falcon Community Involvement Program, and upholds a commitment to reconciliation by acknowledging the traditional lands of Indigenous communities. Learn more about our social values.
From the President
As I reflect on Falcon Software’s journey over the past three decades, I’m reminded not just of our many successes, but of the valuable lessons we’ve learned along the way. Most importantly, I deeply value the exceptional people I’ve had the privilege of working with over the years.
Looking ahead, what does the future hold for us? My answer is clear and unwavering. Falcon Software’s growth has always been fueled by a customer-first mindset—listening to our clients, understanding their evolving digital needs, and delivering innovative solutions. This collaborative partnership approach is the foundation of everything we do.
By staying true to this principle, I’m confident Falcon Software will continue to grow, adapt, and thrive—delivering value and success for our clients and partners alike. — Gary Eisenstein, June 2025