Established in the spring of 1993 and officially incorporated the following year, Falcon Software is headquartered in Victoria, British Columbia, and led by Gary and Kristen Eisenstein (pictured right), who serve as the current officers and principal shareholders, directing operations from the Victoria office.
Quick Facts
- Founded by Gary Eisenstein in 1993
- Privately-held agency, incorporated in the province of BC
- Offices are located in Seattle and Victoria
- 800+ IT projects completed since 1994
- Accredited member of the BBB since 2002, with an A+ rating
- We carry a $5-million commercial general liability insurance policy
Our teams are comprised of experienced managers, dedicated employees, and a broad network of specialized contract workers, all meticulously aligned to meet each project’s unique technical requirements and strategic business goals.
Long before the onset of the COVID-19 pandemic, we adopted a progressive work-from-home model. This forward-thinking approach allows us to strategically position our teams across Canada and the United States. By leveraging this decentralized setup, we are able to selectively recruit professionals who possess the precise technological expertise required for each project. Moreover, this model ensures alignment with our clients’ regional time zones, significantly enhancing our ability to collaborate effectively and efficiently, thereby optimizing project outcomes. Falcon Software does not hire or contract offshore resources.
Leadership Group
Falcon Software offers a unique blend of strategic consulting, creative thinking, and enterprise-level IT services and support across all channels, led by a highly talented, dedicated, and passionate leadership group.
Gary Eisenstein, President
Gary is the founder of Falcon Software, and also serves as the Vendor & Client Relations Manager.
Heather MacFayden, Vice President
Heather has been with Falcon Software since 1994, and also serves as the PMO Manager.
Kristen Eisenstein, General Manager
Kristen has been with Falcon Software since 2018, and also serves as the Operations Manager.
Mirko Freund, Head of Technology
Mirko has been with Falcon Software since 2010, and also serves as the Principal Web Solutions Architect.
Andrew Black, Principal Frontend Engineer
Andrew has been with Falcon Software since 2011, and also serves as a Senior Full Stack Developer.
Peter Urquhart, Principal Backend Engineer
Peter has been with Falcon Software since 2014, and also serves as a Senior Full Stack Developer.
Project Management Office
Our Project Management Office (PMO) is the backbone of Falcon Software’s operations. With decades of experience our PMO manager, Heather MacFayden has shaped a customer-focused approach that ensures every project adheres to the highest standards of quality and innovation.
From accessibility compliance to responsive design and robust data security, our PMO is committed to delivering projects that align with today’s digital demands while exceeding client expectations.
Client Engagement Process
At Falcon Software, we bridge the gap between strategy and execution through a seamless Client Engagement Process. By integrating sales bids, RFPs, and SOW management directly into our PMO, we ensure clear communication, accurate proposals, and realistic timelines from the outset.
This unified approach eliminates common challenges, enabling us to craft tailored strategies that deliver measurable value. By focusing on collaboration, technical precision, and delivery excellence, we set the stage for project success from start to finish.
What Our Clients Have to Say
The product owner for the BC Property Assessment Review Panel has nominated the work Falcon did on the Online Evidence Submission project for a Premier’s Award. He specifically cited the great work of the Falcon team.
Ministry of Jobs, Economic Development and Innovation
There are many metrics as to what makes for a great website, but being able to say that our new website britishcolumbia.ca is technically solid on launch day is a very important one. After the initial soft-launch of the new website, our site audit score jumped up to 89%. The benchmark for the elite 10% globally is 92%. Bravo Falcon!
Trade & Invest British Columbia
Community Involvement
Since its founding, Falcon Software has led and participated in various community support initiatives. Through the Falcon Community Involvement Program, we developed and deployed websites for multiple non-profit organizations, and hosted fundraising events including auction dinners and golf tournaments. Among the beneficiaries of our efforts are notable organizations such as the Heart and Stroke Foundation of Canada, the Canadian Guide Dogs for the Blind, the BC SPCA, Wounded Warriors BC, and the Westshore Warriors Youth Football Association.
From the President
As I reflect on Falcon Software’s journey over the past three decades, I am struck by our multitude of successes and the valuable lessons we’ve learned along the way. More than anything, I truly cherish the great people I’ve had the privilege of working with through the years.
Looking ahead, what does the future hold for us? My answer remains unchanged, reflecting the ethos upon which Falcon Software was founded. Our fundamental business strategy is centered on listening to our customers and adapting to their ever-evolving digital needs. This approach fosters a collaborative partnership mentality that is at the core of everything we do.
By steadfastly adhering to this principle, I am confident in Falcon’s continued growth and success
— Gary Eisenstein, April 2024.